Frequently Asked Questions

Metro Resolution Services is recognized for helping drivers achieve significant reductions & immediate interventions when resolving EZPass and toll related violations. In addition, we assist clients with point reduction and insurance discounts via DMV approved defensive driving courses. Our services also include support for OATH violations, including noise violations, engine idling & failure to yield citations, as well as strategic assistance with TLC matters and traffic tickets.

No. Metro Resolution Services is an independent private company & is not affiliated with, endorsed by, or connected to EZPass, the MTA, Port Authority, or any other toll agency.

Yes. We assist clients in understanding which toll agency has placed the stop on their registration at the DMV & the steps necessary to address the registration suspension. We work toward resolving the underlying violations associated with their EZPass account & bringing their registration back to a valid state. 

Expected resolution time can take up to 4 weeks. Our goal is to resolve EZPass issues as swiftly as possible while ensuring favorable outcomes.

In most cases, we may request copies of violation notices, registration information, plate numbers, EZPass account details, or other documents related to your toll issues.

Yes. In certain cases, Metro Resolution Services can assist clients in obtaining substantial reductions on EZPass violation penalties. Sometimes reducing balances by as much as 80%. Every case is different and results cannot be guaranteed, but we work strategically to identify possible resolutions, & help clients move toward the most favorable outcome available based on their circumstances.

Yes. Depending on the toll agency involved, we can often assist in establishing a structured payment plan. Eligibility, terms, and approval criteria vary by agency. In many cases, we work to help clients secure manageable arrangements that allow them to resolve outstanding EZPass debt over time.

Yes. Even when EZPass violations have built up over multiple years, resolution is often still possible. Outcomes depend on the specific toll agency, how the account has been managed & its current status.

In some cases, the balance may have already been transferred to a third party collections agency, which can add another layer to the resolution process. Depending on the situation, engagement with those collection entities may be required as part of reaching a structured resolution.

We review each case individually to determine the most effective path forward based on the current status of the account.

Yes. We assist TLC drivers with EZPass  violations, including accumulated fines & account issues tied to TLC plates. These cases are handled on an individual basis, as TLC plates often involve additional regulatory considerations, but we can review your situation and work toward available resolution options depending on the toll agency & account status. 

Yes. While our primary focus is personal vehicle registration matters, we may be able to assist with certain commercial & fleet related accounts on a case by case basis. Recently, we’ve also begun seeing increased success in resolving issues involving commercially registered vehicles. These cases can vary significantly, contact us so we can review the specifics and determine what options may be available.

Handling EZPass violations on your own can be time consuming, confusing & often leads to paying more than necessary due to lack of procedural knowledge or negotiation leverage. Metro Resolution Services brings experience, structured strategy & direct familiarity with how these systems operate, allowing us to identify resolution paths most individuals typically miss.

Our track record speaks for itself, reflecting a high success rate in reducing fines, resolving EZPass violations, helping drivers avoid unnecessary financial strain & administrative setbacks. In many cases, we’ve helped clients save significant amounts in penalties while also eliminating the stress, time burden & repeated EZPass interactions required to manage these issues.

Yes. This is a common situation & many drivers only become aware of EZPass violations after penalties have already escalated & their registrations have been suspended.

We review the full account history and circumstances to determine what options may be available, including possible dispute pathways or resolution strategies based on the specific agency involved.

Yes. Once EZPass violations are transferred to collections, the case shifts from the original issuing agency to a third party collector, which can change how the balance is handled. These accounts are often still resolvable, but the approach depends on the agency involved, the age of the debt, and the collection firm managing it.

We review the full account status and work to identify available resolution options.

Contact us for a consultation. We’ll review traffic violation & go over the most effective course of action.